I had a customer do this with a whole intact spider – on the larger end of the scale by UK standards, perhaps 1x2cm for the body, and around 7-8cm leg span. The pest control company was already aware of the issue and had been on site to address it, we informed them we possibly found the 'source,' they renewed their treatments based on that possibility, and the roaches never again showed up. We had sanitation clean the heck out of the area where the coat racks were. I called him in immediately and we told him his services were no longer required. The offending person was also a temporary worker.
This was in Michigan, an employment at will state. We walk in the employee lunch room the employee leading us looks for a certain coat hung up on one of the coat racks, taps it a few times, and low and behold guess what falls out? Several live roaches! The employee says "Customer found roaches, and you guys don't know where they are coming from? Here follow me, I'll show you." Of course in my head I'm thinking.well buckle up, this is going to be good. Long story short, the culprit was brought to our attention when we were discussing how this could happen and another employee overheard us. Heck we never even had a roach found in this facility. The complaint blindsided us, as this NEVER happened previously. At a previous facility, we had customers suddenly complain of a few roaches on the product (in between super sack and liner, thankfully not IN the product).
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